Returns & Refunds

If you believe your item is defective, it must be returned within 30 days from the day you received the item. You may request a monetary refund or exchange. The item will be inspected by our Returns Department to determine if there is a manufacturers defect. If the item is deemed defective, we will process a return in accordance with our return policy.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be approved 
Any item that is returned more than 30 days after delivery will not be approved

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your exchange will be processed and you can expect to receive your new item within a certain amount of days. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Ya'ara 04 , 7290500 Nir Zevi, Israel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We estimate that you can expect the arrival of the product within 14 business days. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any questions or concerns please contact us at support@happyhempyusa.com